A rough account of what I did with Emacs recently.
Phone Guy: Okay, can you wait two minutes and I'll call you back. I want to see if the fault is internal or external to your line.
Waider: Uh, sure, okay.
time passes
F/X: Ringing Phone
Waider: Hello?
Phone Guy: Mr. Westgate?[1]
Waider: Uh, yeah.[2]
Phone Guy: It's Eircom again
Waider: Uh, yeah. (thinking, "I gathered")
Phone Guy: The fault's external to your line. We won't need access to your premises to repair it.
Waider: Uh, okay. Cool. Thanks.[3]
[1] My roomie has the phone registered in her name. Despite my logging the fault under my own name, the Phone Guy made the incorrect assumption.
[2] But it's best not to confuse the issue by pointing this out.
[3] Yes, I know, I should've ripped into him, asking him why the hell this couldn't have been determined last week when I first reported the fault. But I'm too nice for that, and besides, is it his fault that some other phone jockey is an idiot?
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